FAQs

We ship within 24 hours of you placing your order, excluding weekends and public holidays. Please see our Shipping Page for more information about Australia-wide and International shipping.

Please head over to our Shipping Page for information about Australia-wide and International shipping.

Yes, we offer FREE Australia-wide shipping on orders over $99, and FREE International shipping on orders over $149! Please note this applies to the order total after any discounts have been applied. Please head over to our Shipping Page for more information.

We ship using Express Post within Australia, which usually takes 1-3 business days. Please note that this is an estimate based on Australia Post information.

Before contacting us about a missing parcel, please check the tracking number provided to you by email for more details about your package's location, as it may be waiting for pickup at your local post office. 

International orders may be subject to unforeseen delays with postal services and we ask for you to wait at least 20 days since your shipment notification to contact us if you have not yet received your order.

For more information about shipping, please head over to our Shipping Page.

In some countries, you are required to pay local import taxes. Please check with your local customs before ordering, as you will be responsible for any additional fees once your parcel arrives in your country. For more details, head to our Shipping Page.

We'd love you to join the family! Subscribe to our mailing list HERE to receive 10% off your first order.

We want you to get the perfect fit! For detailed information about sizing, including a printable ring sizer, head over to our Sizing Page.

No need to panic! Please click on the blue notify me when available tab to the right of your screen and add your email address. We will then send you an email as soon as it come back in stock!

We use US Ring Sizing. For more information about how to measure your finger, find your ring size from an existing ring or convert your existing ring size into US Sizing, please visit our Sizing Page.

To convert from other ring sizing systems to our sizing, use the other brand's ring sizing chart to find the diameter (either in MM or inches) of your preferred size. Then scroll to the bottom of our Sizing Page to find the closest corresponding US size.

We currently stock many styles in sizes 6 to 10. It is our intention to be able to offer a full size range up to size 12, as being able to offer inclusive sizing is something we are very passionate about. In the meantime, we are happy to produce custom orders in many styles where possible, at no extra cost. Please get in touch at info@mermaidbeachco.com with the styles and sizes you are interested in and we will do our best to help you out

Unfortunately you can only use a single discount code per order. Please also note that the minimum order for FREE shipping ($99 within Australia and $150 International shipping) comes into effect after any discount code has been applied.

Our gold jewellery is made from solid .925 sterling silver, plated in 1 micron 18K gold. Standard gold plating can range anywhere between .5 micron and 1 micron, and we are happy to be able to provide very high quality affordable gold jewellery. Please see our jewellery care guide for more information on how to keep your jewels looking their best.

We use naturally occurring pearls and gemstones, and both natural and lab-created opals. Please get in touch if there's a particular style that you would like more information about.

We want you to be 100% satisfied with your new purchase, and offer a 60 day manufacturing warranty on our jewellery. If anything about your order is less than perfect, please contact us straight away, with a picture of your jewellery and order number, and we will be happy to sort it out for you.

Please note this does not cover misuse or damage caused by not following our jewellery care instructions, which can be found HERE.

For everything you need to know about keeping your jewellery looking its best, head over to our Jewellery Care page HERE.

Please see our detailed Jewellery Care Page for more information about how to care for your jewels and keep them looking amazing!

Thanks for your interest in stocking our jewels! Please contact us on info@oceacollective.com to express your interest in becoming a stockist.

We encourage you to check out our detailed ring sizing guide before placing your order, to give yourself the best change of a perfect fit the first time. However, if upon receiving your new jewellery it's still not quite right, we are happy to issue you a store credit once we receive the product back so you can re-order the correct size. 

Please get in touch about initiating an exchange. Please note you will be responsible for return shipping costs.

In line with Australian Consumer Law, we are unable to offer refunds on change of mind purchases. 

However, we are happy to offer an exchange or store credit in these cases.

Please not that due to hygiene reasons, earring sales cannot be exchanged or refunded except in the case of a faulty product.

We want you to be 100% satisfied with your order and offer a 60 day manufacturing warranty. 

If anything about your order is less than perfect, please email us straight away at info@oceacollective.com, with a picture of your jewellery and order number, and we will be happy to sort it out for you!

Please note this does not cover misuse or damage caused by not following the instructions provided on our jewellery care page.